BlueBucket understands you care how information about you is collected and used. As a data company, we take our responsibility to protect the data of our customers very seriously. BlueBucket is compliant with Europe’s General Data Protection Regulation (GDPR).
This BlueBucket Privacy Policy (“Privacy Policy”) describes BlueBucket S.L. and its affiliated entities (collectively “BlueBucket”) privacy practices for our websites, services, and apps that link to this policy. This policy also details our privacy practices related to BlueBucket marketing, advertising, and company events.
In this Privacy Policy, we will refer to the BlueBucket Platform and related services collectively as our “Services“. We will refer to our emails, newsletters, and other marketing and advertising practices collectively as our “Communications.” For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable natural person.
This Privacy Policy applies to visitors to the Site (“www.bluebucket.io”), who view only publicly-available content (the “Visitors”) and subscribers (the “Subscribers”) who have signed up to access and use our platform (the “Platform”).
By visiting our Site, Visitors are agreeing to the terms of this Privacy Policy and the accompanying Website Terms of Use. By signing up, accessing, and/or using the Platform, each Subscriber is agreeing to the terms of this Privacy Policy and the accompanying Terms of Service (“TOS”)
When you contact us through the “Contact Us” page, or sign up to become a Subscriber, you will be asked to provide certain information which may include First name, Last name, Email address, Job title, Company name, Country and mobile phone number (“Contact Information”). The Contact Information is used to provide the requested Service or information, and to contact subscribers and visitors for purposes of direct marketing of our current and future Services.
We retain Contact Information to send product updates, relevant marketing, training and events based on the users’ communication preferences.
In order to purchase a subscription to our Platform, you will be required to provide certain additional information which may include a credit card number, expiration date, billing postal code, verification code, and similar information (“Billing Information”).
Billing Information is collected and processed by our third-party payment processor operating as our agent. BlueBucket does not directly store, obtain or process credit card information. We may store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.
We do not use tracking, advertising, or analytics cookies.
We only use strictly necessary cookies that are essential for the operation of our Platform, including those required for payment processing, security, and authentication (e.g., when you log in to your account). These cookies do not require user consent under GDPR.
When you sign up for a trial, we collect your email and reject the use of common personal publicly available email domain accounts. We may send product, marketing and sales related emails designed to help facilitate your product evaluation.
BlueBucket may use third party tools to help you onboard effectively, such as setting up user onboarding flows, automate pop-up messages, or to study in-app activity of trial users to identify and clear obstacles for them to have a successful onboarding experience.
Information you provide through our support and success channels will be stored. The Services also include our customer support and customer success, where you may choose to submit information regarding a problem you are experiencing with a Service.
Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
From time to time, our support team may temporarily access your tenant for the sole purpose of prompt resolution and fast troubleshooting. All such access attempts are logged internally and associated with a support ticket.
Information sent to our group emails for support and customer success will be accessible by our engineering and business teams on duty to provide you a more holistic and responsive service level. If any of such data needs to be shared, please indicate in your email communications that such data is sensitive and confidential.
For the avoidance of doubt, emails sent to our group emails for support and customer success will not be classified as such sensitive/confidential information unless otherwise stated.
We maintain pages on online social networks and advertising sites. We may collect information when you interact with our social network pages.
We advertise online, including displaying BlueBucket ads across the Internet on websites and in apps. When we advertise online to you, we may collect information about which ads are displayed to you, which ads you click on, and the web page where the ad was displayed to you.
BlueBucket acts as a Data Controller for personal data collected directly (e.g. account registration, marketing). When processing customer data from the Customer Database within our platform, BlueBucket acts as a Data Processor, and the processing of such data occurs only under our customers’ instructions.
We store necessary data on BlueBucket customers and visitors on our Site and Service. This includes details such as trial sign-up information, and login details (encrypted). We may also store metadata about product usage to facilitate product improvements, customer support and license auditing.
Where our Customer Database (described in our Terms of Service) is connected to BlueBucket, and the Customer Database contains Personal Information processed by BlueBucket as set up by the Customer, BlueBucket acts as a processor of Personal Information.
BlueBucket does not store or sync data from the Customer Database, so your data remains stored on your own central servers.
BlueBucket may employ your Personal Information in order to:
From time to time, we may provide information to our customers and potential customers in the form of electronic or print newsletters. When you subscribe to our newsletter you may be added to our mailing list and will receive announcements and information about BlueBucket. It will be emailed or mailed to the address that you provide when you subscribe.
In certain circumstances, BlueBucket may share your Personal Information with third-party service providers that provide the below services for BlueBucket:
We will not share your data with third parties without your express consent, except where required by applicable law, a binding legal obligation, or a lawful request from a competent public authority or court.
We understand that the security of your Personal Information is important. We implement reasonable administrative, technical, and physical security controls designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely effective and we cannot ensure or warrant the security of your Personal Information.
Your Personal Information and data files are stored on our servers and the servers of our affiliated companies and companies we hire to provide services to us.
Your Personal Information is stored in the EEA, where our employees reside, but it may be transferred to other countries, for example in case we add or move servers or we hire companies to help us run our business outside of Europe.
If data is transferred to countries which do not have the same data protection laws, we implement additional security measures to protect it as described within this privacy policy.
We will retain personal information for as long as it is needed for legitimate business purposes to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We keep such servers to help protect the stability and availability of the Service (such as protecting it from viruses and malfunctions).
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Some of your Personal Information may also remain on backup systems or third-party services after your use of our websites and/or Services ends, unless you request that your data be deleted.
Details of retention periods for different aspects of your personal information are available in our retention policy which you can request from us by contacting us. See the “Reviewing, updating or deleting your Personal Information” section below.
We take reasonable steps intended to ensure that your Personal Information we collect is accurate, complete, and current by using the most recent information provided to us.
As a data subject under the GDPR, you have the following rights: (i) access your data; (ii) request correction of inaccurate data; (iii) request erasure of your data when no longer necessary; (iv) object to processing based on legitimate interest; (v) request restriction of processing under certain conditions; (vi) request data portability.
Our websites and Services may allow you to review and edit your Personal Information by accessing your profile or similar feature of the website or Service you are using.
You may also submit a request to exercise your rights by emailing your request to privacy@bluebucket.io.
We may occasionally send you notification emails about updates to our product, legal documents, offer customer support or marketing emails. Except for cases where we are required to do so by law (e.g. notifying you of a data breach), you shall have the opportunity to unsubscribe from receiving these messages free of charge.
You may opt out of receiving Communications by modifying your website or Service profile, or by unsubscribing to the marketing mailings or newsletters you no longer desire. To unsubscribe, please follow the “Unsubscribe“ instructions that are contained within the mailing, newsletter or other Communication that we send to you.
You may also send an email to privacy@bluebucket.io with “Unsubscribe“ in the body, together with a description of the Communications you no longer desire to receive.
The Site is not directed to, nor intended to be used by, individuals under the age of 16, unless a lower age threshold (not below 13) applies under the laws of their country of residence. We do not knowingly collect personal information from individuals under this age. If you become aware that a child has provided us with personal information without verifiable parental consent, please contact us immediately at privacy@bluebucket.io. If we become aware that we have collected such information, we will take steps to delete it in accordance with the General Data Protection Regulation (GDPR) and applicable laws.
If you have any questions or concerns about this Privacy Policy, please contact us at privacy@bluebucket.io.